FAQ

We ship internationally. You can find an overview of all countries here .

As soon as your package is shipped, you will receive a shipping confirmation by email . With the tracking number in it you can track the shipment progress at any time. Standard Delivery: 2-5 working days (Monday-Saturday)

Please note that no goods are shipped on Sundays or public holidays.

Your express shipment must be ordered on working days (Monday to Friday) by 12:00 noon at the latest so that it can be dispatched the same day and delivered the next working day.

PreOrder is a pre-order of goods that will only be delivered
will be available at a later date. The expected delivery date
We will state this in the item description and your order confirmation. As soon as the
If the goods are available, the shipment will be made . When paying by credit card,
PayPal or Sofortüberweisung the invoice amount will be transferred when the
Order charged.

We want you to be able to enjoy your order as quickly as possible. So if there is a delay with one or more items in your order - because we are waiting for a subsequent delivery from production, etc. - all items ready for dispatch will be sent to you in advance. You can find the status of your shipments and the tracking link for each package in your customer account .

You were given a false Item delivered instead of the item you ordered? Or did you receive an additional item that you didn't order? We're sorry, we didn't want to cause you any inconvenience. Please request your return label by email to service@princess-goes-hollywood.com (+ order number) or by phone at +49 (0)211 975 32 911 (Mon-Fri 9:00 a.m. - 1:00 p.m.).

To do so, please use our returns portal or proceed via your customer account by returning the relevant order there.

The fee is €4.95 and will be deducted from the refund amount.

If you return more than 5 items , an additional €1 will be charged per item.

You can find further information here and in our cancellation policy.

The return costs are 9.95€ and will be deducted from the refund amount.

If you return more than 5 items , an additional €1 will be charged per item.

You can find further information here and in our cancellation policy.

The return costs are 4.95€ and will be deducted from the refund amount.

If you return more than 5 items , an additional €1 will be charged per item.

You can find further information here and in our cancellation policy.

We accept credit cards, Paypal, Klarna, SOFORT and advance payment.

Credit card, Klarna, advance payment & Paypal.

Please check the product to see which payment methods we offer in the respective countries.

Always possible: Paypal and various credit cards

If you no longer know your password, you can simply reset it when logging into your customer account. Enter the email address you used to register with Princess goes Hollywood. We will send you an email with a link to reset your password.

To set up a customer account if you are not yet a Princess Goes Hollywood customer, simply click on I am a new customer, fill in all fields marked with *, choose a secret password, confirm your details - done!
When you log into your customer account in the future, you will be asked for your stored password and email address. Click on Log in to log into your customer account.
You can view, change or add to your information in your customer account at any time. Of course, we adhere to the applicable data protection guidelines and do not pass your data on to third parties.

Please contact support so that we can delete all of your data in accordance with data protection regulations.

All orders are placed through our online shop.

You can also pay in advance at the checkout.

Vouchers and promotional codes can be redeemed directly at the checkout. Please note the respective conditions.

Occasionally there are (temporary) price reductions due to sales, promotions or remaining quantities - possibly immediately after your order. When placing an order, the price shown at the time of the order applies. We cannot grant subsequent price adjustments to the ordered goods.